Privacy Policy — 995bd
Understanding how 995bd collects, stores, and safeguards your personal information across all games and services.
01 / OVERVIEW
Introduction to Our Privacy Commitment
Welcome to 995bd. This Privacy Policy explains how 995bd ("we", "us", or "our") collects, processes, stores, and protects personal information when you use our website at 995bd.bio and any related mobile applications or services. By accessing or using our platform, you acknowledge that you have read and understood this policy.
We are committed to protecting the privacy and security of all players who join the 995bd community in Bangladesh. This policy applies to all users regardless of whether they access the platform from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or any other part of the country. Please read this document carefully. If you do not agree with the terms set out here, you should discontinue your use of our services. This platform is strictly for adults aged 21 and above.
jurisdiction : Bangladesh (BD)
applies_to : 995bd.bio & 995bd mobile clients
age_gate : 21+
02 / DATA COLLECTION
Information We Collect From You
When you create an account, make deposits or withdrawals, contact support, or interact with 995bd services, we may collect several categories of personal and technical information. The following outlines what we gather and why it is necessary for the smooth operation of our platform:
- Identity data: full name, date of birth, username, and scanned ID documents for age and identity verification (KYC).
- Contact data: mobile number, email address, and communication preferences used to reach you for account updates and promotions.
- Financial data: payment method details (bKash, Nagad, Rocket, Upay, bank reference numbers), transaction history, deposit and withdrawal records.
- Location data: general geographic region derived from your IP address or self-declared city to comply with regional service availability.
- Technical data: IP address, browser type, device type, operating system, session timestamps, and site interaction logs.
- Support data: messages, emails, and chat logs exchanged with our customer support team, used to resolve your queries efficiently.
03 / DATA USE
How We Use Your Personal Data
995bd uses the information we collect solely for legitimate purposes directly related to providing you with a safe, fair, and enjoyable gaming experience. We do not use your data for unrelated commercial purposes, and we do not engage in practices that compromise your personal privacy. Specific uses include:
- Account management and verification: to create, authenticate, and maintain your 995bd account securely, including SSL-encrypted login sessions.
- Transaction processing: to facilitate deposits via bKash, Nagad, Rocket, Upay and bank transfers, and to process your withdrawals in a timely manner.
- Platform improvement: to analyse usage patterns and improve the quality, performance, and security of our games, betting markets, and site features.
- Customer support: to respond to your queries, resolve account disputes, and deliver after-service assistance in English and Bengali.
- Promotions and bonuses: to send you relevant promotional offers, bonus notifications, and tournament updates — only if you have opted in to marketing communications.
- Legal compliance: to fulfil our obligations under applicable law, prevent fraud, and respond to lawful requests from competent authorities.
04 / SHARING
Third-Party Data Sharing
995bd respects your privacy and does not sell or rent your personal information to any third-party marketers or data brokers. However, in order to deliver our full range of services, we may share specific data with trusted partners who are contractually bound to keep your information confidential.
We may share your information with payment processors to complete deposit and withdrawal requests, with identity verification providers for KYC compliance, and with analytics services that help us understand platform usage. All such partners are required to process your data only for the specific purpose we have authorised and in accordance with strict data protection standards.
kyc_providers : Authorised identity verification service only
analytics : Anonymised, aggregated usage data only
sold_to_third_parties : false
05 / COOKIES
Our Cookie Policy
995bd uses cookies and similar tracking technologies to enhance your browsing experience, remember your session preferences, and gather anonymised analytics data. Cookies are small text files stored on your device when you visit our site. They help us maintain your logged-in state, load your preferred language, and detect unusual login activity that may indicate a security risk.
You may control or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the 995bd platform, including preventing automatic login or disrupting session continuity. Essential security cookies cannot be disabled as they are required for the platform to function safely.
06 / PROTECTION
Your Privacy, Our Commitment
07 / YOUR RIGHTS
Your Data Rights as a 995bd Player
As a registered user of 995bd, you hold specific rights regarding your personal data. We respect these rights and provide clear channels through which you can exercise them. To make any of the following requests, contact our support team at [email protected]:
- Right to access: request a copy of all personal data we hold about you in a readable format.
- Right to rectification: request that we correct any inaccurate or incomplete information associated with your account.
- Right to erasure: request deletion of your personal data, subject to our legal retention obligations and responsible gaming safeguards.
- Right to portability: request that your data be provided in a structured, machine-readable format so you can transfer it if needed.
- Right to object: object to processing of your data for direct marketing purposes at any time, without giving a reason.
08 / SECURITY
How We Keep Your Data Secure
995bd implements a layered security architecture to protect the personal data of all players. Our technical and organisational measures are reviewed and updated on a regular basis to stay ahead of evolving threats. We treat data security not as an afterthought but as a core function of operating a trusted online gaming platform for Bangladeshi players.
In the event of a data breach that could affect your personal information, 995bd will notify affected users promptly and take immediate steps to contain and remediate the incident. We maintain detailed audit logs of all access to personal data to support accountability and post-incident reviews.
data_at_rest : AES-256
access_control : Role-based, need-to-know only
audit_logs : Enabled, 90-day rolling retention
09 / RETENTION & MINORS
Data Retention and Age Restrictions
995bd retains your personal data for as long as your account remains active and for a further period as required to meet legal, financial, and regulatory obligations. When you close your account, we will retain certain data for the period required by applicable law before securely deleting it. Financial transaction records may be retained for a longer period to comply with anti-money laundering requirements.
995bd is strictly an adults-only platform. We do not knowingly collect or process personal data belonging to individuals under the age of 21. If we discover that a user under 21 has registered on the platform, we will immediately suspend that account and delete all associated personal data. Parents and guardians are encouraged to use parental control tools to prevent minors from accessing online gaming platforms.
10 / UPDATES
Changes to This Privacy Policy
995bd reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will post the updated policy on this page with a revised effective date and, where appropriate, notify registered users via email or in-platform notification. Your continued use of the 995bd platform after any changes have been posted constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your information.
11 / CONTACT
Questions, Complaints and Requests
If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a complaint about how your personal information has been handled, please reach out to our dedicated privacy support team. We aim to respond to all data-related enquiries within a reasonable timeframe and resolve any issues to your satisfaction. You may contact us at the address below:
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